Privacy Policy for Unconditional

Effective Date: July 7, 2026

UNCONDITIONAL.AI PTY LTD ("we," "us," or "our") operates the Unconditional mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App.

1. Information We Collect

Information You Provide

• Account Information: Email address when you create an account
• Display Name: The name you choose to be called during sessions
• Voice Conversations: Audio from your voice sessions (see Audio Recording section below)
• Session Transcripts: Text transcripts of your conversations with the AI companion
• Feedback: Ratings (thumbs up/down) and notes you provide on AI responses

Audio Recording

• During a session, audio (your voice and Gaia's) is captured temporarily on your device
• When the session ends, the recording is uploaded to our servers only if audio sharing is enabled for your account — either you turned on "Share Session Audio" in Settings (it is off by default), or your training program pre-consented to audio sharing in your enrollment agreement
• If audio sharing is not enabled, or the session ends in Private Mode, the recording is deleted from your device and never uploaded
• You can enable Private Mode at any time during a session

Information Collected Automatically

• Device Information: Device model, iOS version, app version, and a device identifier (only sent with your explicit consent)
• Session Metadata: Session timestamps, duration, and which training modules you used
• Diagnostics: Error logs and crash reports (only with your explicit consent)

Information We Do Not Collect

• Location Data: We do not collect GPS, city, or any location information
• Contacts: We do not access your contacts
• Photos or Camera: We do not access your camera or photo library

2. How We Use Your Information

We use your information to:

• Provide the voice AI companion experience
• Store your session transcripts for your personal review
• Track your progress through training modules
• Respond to your support requests
• Analyze app performance and fix issues (with your consent)
• Improve our AI models and training content
• Administer your program enrollment

3. Third-Party Service Providers

We use the following third-party services to operate the App:

Provider	Purpose	Data Shared
Supabase	Authentication, database, file storage	Email, transcripts, profile, audio recordings
Anthropic	Language models (Claude) for conversation, session summaries, and safety checks	Conversation context
xAI	Voice conversation processing (Grok voice models)	Real-time audio stream and conversation context
Deepgram	Speech-to-text transcription	Real-time audio stream
Inworld AI	Text-to-speech synthesis	Text for speech synthesis
Sentry	Crash reporting and error tracking	Error logs, user ID, email (with diagnostics consent only)
Render	Backend server hosting	Session data, API requests

These providers process data according to their own privacy policies and our data processing agreements. During internal development and testing, our staff accounts may additionally route sessions through OpenAI or Google voice services; participant sessions do not use these providers, and we will update this policy before that changes.

Note: We do not use any third-party analytics tools (like Mixpanel, Firebase Analytics, or Google Analytics). We use only internal analytics.

4. Data Retention

• Session transcripts and audio: Retained until you delete the session or your account
• Diagnostics and error logs: Automatically deleted after 30 days (anonymous performance metrics are kept up to 2 years)
• Account information: Retained until you delete your account

You can delete individual sessions or your entire account directly in the app, or request deletion at any time by contacting support@unconditional.ai.

5. Your Privacy Controls

Private Mode

Enable this for sessions where nothing you say is kept. When a session ends in Private Mode:

• The temporary on-device audio capture is deleted and never uploaded
• Session transcripts are not saved (visible during the session only, then discarded)
• No conversation content reaches our servers; only minimal session metadata is recorded (that a session took place, when, and for how long)
• Parts tracking data is not sent
• Private sessions cannot be continued later

Audio Sharing

• Controlled by the "Share Session Audio" toggle in Settings, which is off by default
• If your program has audio sharing pre-consented (via your enrollment agreement), the toggle starts on; you can turn it off at any time
• Private Mode always overrides these settings - you can always choose privacy

Diagnostics Consent

You choose whether to share error logs and diagnostics. This is asked when you first use the app (unless your program has already obtained consent via enrollment).

Account Deletion

You can delete your account and all associated data directly in the app (Settings, then Delete Account), or contact support@unconditional.ai and we will do it for you.

Data Export

Data export is not currently available in the app. Contact us if you need a copy of your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication via Supabase Auth
• Row-level security in our database
• Access controls limiting who can view your data

7. Children's Privacy

The App is intended for adults aged 18 and older only. We do not knowingly collect personal information from anyone under 18 years of age.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including:

• United States (Anthropic, xAI, Deepgram, Inworld AI, Render, Supabase, Sentry)
• Australia (our company location)

We ensure appropriate safeguards are in place for such transfers.

9. Your Rights

For All Users

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Withdraw consent for optional data collection (diagnostics, audio sharing)

For Australian Users (Privacy Act 1988)

We handle personal information in accordance with the Australian Privacy Principles. You have the right to access and correct the personal information we hold about you, and to complain about a breach of the APPs; we will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

For European Users (GDPR)

If you are in the European Economic Area, you also have the right to:

• Object to or restrict processing
• Data portability
• Lodge a complaint with a supervisory authority

For California Users (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Non-discrimination for exercising your privacy rights

We do not sell your personal information.

To exercise any of these rights, contact support@unconditional.ai.

10. Do Not Track

The App does not respond to Do Not Track signals because we do not track users across third-party websites.

11. Third-Party Links

The App may contain links to crisis resources or other external websites. We are not responsible for the privacy practices of these third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy in the App
• Sending you an email notification

Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

UNCONDITIONAL.AI PTY LTD
14 Beverley Place
Cherrybrook NSW 2126
Australia

General inquiries: support@unconditional.ai
Privacy requests: support@unconditional.ai
Website: https://unconditional.ai

This privacy policy was last updated on July 7, 2026.